Shipping policy


Order Processing

Orders are processed and handed over to the delivery service within 1-2 business days of order confirmation. If you choose to pay by pro forma invoice, we will start processing your order once payment has been received.

Orders are not processed on Sundays or public holidays. If dispatch is delayed, we will notify you by email.

Delivery

Deliveries within Slovenia are handled by [Pošta Slovenije / GLS / DPD]. The estimated delivery time within Slovenia is 1-3 business days from the date the parcel is handed over to the delivery service.

Delivery to other European Union countries is estimated to take 5-7 business days from the date the parcel is handed over to the delivery service. We deliver to the countries available at checkout.

Diabdermix products are carefully packed to protect them against damage during normal transport. If you notice that a parcel is damaged or opened when it is delivered, please ask the courier to record its condition, if possible, and notify us as soon as possible at diabdermix@gmail.com. This does not affect your statutory rights regarding damaged goods or goods that do not conform to the contract.

Delivery methods and costs are displayed before you place your order. Unless another delivery period has been agreed, the Seller must deliver the goods no later than 30 days after the contract is concluded.

Delivery Costs

  • Delivery within Slovenia: EUR 4.00
  • Free delivery within Slovenia for orders over: EUR 50.00
  • Delivery to other EU countries: EUR 11.99

The final delivery cost will be displayed before you confirm your order.

Payment Methods

Payment by Card

You can pay with a Visa or Mastercard through the secure payment system [Stripe / name of payment service provider].

Cash on Delivery

You can pay for your order when the parcel is delivered [in cash / by card, if this option is available from the delivery service].

The delivery service [charges an additional fee of EUR X for cash on delivery / does not charge an additional fee]. Any additional fee will be shown before you place your order.

Payment by Pro Forma Invoice (UPN)

After you place your order, we will email you a pro forma invoice with the payment details. We will process your order once payment has been received in our bank account.

Payment details:

  • Payee: ANVIalliance d.o.o.
  • IBAN: SI56 6000 0000 1350 214
  • Payment reference: [reference or order number]
  • Payment purpose: Payment for order [order number]

If we do not receive payment within 3 days, we may cancel the order. We will notify you if this happens.